Privacy Policy

Privacy Notice

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Prince Family Law collects, uses and is responsible for certain personal information about you and we are known as the ‘data controller’.

We are a Limited Company, authorised and regulated by the Solicitors Regulation Authority No 557290

We are registered with the Information Commissioner’s Office under registration reference Z8964444. Our Data Protection Officer is Sarah Hall who can be contacted by email [email protected]

Information collected by us

The exact information we will request from you will depend on what you have asked us to do or what we are contracted to do for you. There are two types of data that you may provide to us:

Personal data is general information that you supply about yourself. For example, but are not limited to – Name, Address, Date of Birth, Gender & contact details.
Sensitive Personal data is by its nature, more sensitive information. For example, but are not limited to – racial or ethnic origin, religion, health or criminal convictions.

Purpose

The main reason for asking you to provide us with your personal data, is to allow us to carry out your request for us to represent you and carry out your legal work.

The collection of this data is also a regulatory requirement for us, to comply with our obligations under law and as set out by the Solicitors Regulation Authority. We will need to process your data for the purposes of anti-money laundering checks and to allow us to act on your behalf in your matter.

How we use your personal information

In the process of carrying out our services it is important for us to retain personal data about you. Receiving your information is a contractual requirement and failure to provide it will mean we are unable to proceed with your case or provide you with the services you have requested.

Who we share your personal information with

We routinely share information with organisations which provide a service to us or act on our behalf, on the understanding that they will keep the information confidential, for example, our IT providers, Accountants, Barristers, Experts and Surveyors, to name a few.

In the event that any of your information is shared with any third parties, we will ensure that they comply, strictly and confidentially, with our instructions and they do not use your personal information for their own purposes unless you have explicitly consented to them doing so. We do not share your data with any international organisations.

There may be some uses of personal data that may require your specific consent. If this is the case, we will contact you separately to ask for your consent which you are free to withdraw at any time.

We will share personal information with law enforcement and any third party to satisfy any legal or regulatory requirements, such as The Solicitors Regulation Authority, the Legal Ombudsman, HMRC and HM Courts and Tribunal Service to name a few.

External firms or organisations may conduct audit or quality checks on our practice from time to time. They may wish to audit, or quality check your file and related papers for this purpose. It is a specific requirement imposed on us that these external firms or organisations fully maintain confidentiality in relation to any files and papers which are audited, or quality checked.

How long your personal information will be kept

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by the Solicitors Regulation Authority.

How do we protect your personal data

We recognise that your information is valuable, and we take all reasonable measures to protect it whilst it is in our care. We have high standards of technology and operating systems to protect personally identifiable data from loss, misuse, alteration or destruction. Our data protection and confidentiality policies are in place to ensure all personal data is handled and processed appropriately.

Your rights

Under the General Data Protection regulations, you have a number of ‘rights’, to ensure that your personal information is being managed appropriately. Specifically, you have the right:

To be informed
Of access
To rectification
To erase
To restrict processing
To data portability
To object
In relation to automated decision-making and profiling

Who to contact

If you are concerned about the way your personal information is being managed by Prince Family Law you should, in the first instance, contact our data Protection officer, Sarah Hall at [email protected] for further information.

You also have the right to complain to the Supervisory Authority the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/ or telephone: 0303 123 1113.

This privacy policy sets out how Prince Family Law uses and protects any information that you give Prince Family Law when you use this website.

Prince Family Law is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Prince Family Law may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 3 Royal Court, Basil Close, Holywell, Chesterfield, S41 7SL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.